PROSERVICES SUPPLY

Privacy and Security Statement

We completely understand that the privacy and security of your business information is crucially important. For the same reason, ProServices Supply and its affiliates are fully committed to safeguarding any business information provided by you. To ensure that we stand by our commitment, we have drafted these Privacy and Security terms and conditions to inform you in the most transparent manner about the methods we use to collect, utilize, disclose and otherwise handle the business information you provide to us at any point of contact including the "distribution centers", through any ProServices Supply “call centers”, our “sites”, our authorized “marketing partners” or through our approved “service providers”.

 

Collecting and Utilizing Business Information

When you are browsing or shopping on our website www.proservicessupply.com, we may collect some information provided by you about your business. This information may be collected in the following manners:

  • Ordering, purchasing, exchanging, returning, or asking specific information about our services and/or products
  • Reaching out to us through our call center, help desk, or sales associate
  • Visit our website or register your account along with leaving any comments, feedback, or suggestions
  • Such information may also be collected by us through our marketing partners or service providers.

Call Centers

When you contact us through our call centers about an order, equipment installation, delivery, any concerns, or questions, the customer representative may ask you to provide your business information along with some other information that we require to provide you with prompt assistance. This may include your name, phone number, and address, and we hold this information in our records to provide you with better service in the future.

Online Registration

Although you don't necessarily need to register on our website to conduct business with us, it is an option that's available to you for additional convenience and priority customer service. At the time of registration, we ask you to provide us with business information including your name, business name, phone number, address, email, and business interests. This information is used to improve shopping and ordering experience for you in terms of speed and convenience.

Promotional Email Opt-Out

You have the option to receive promotional email from ProServices Supply which may include latest developments, new arrivals, discounts, promotions, and newsletters. If you have chosen to receive such communication, you have the option to unsubscribe or opt out using the procedure included in the email.

Other Uses Of Business Information

ProServices Supply utilizes your provided business information and the information collected from our service providers to continuously enhance our product and service quality. We may also notify your business about our new products and services, special promotions, sales offers that might be financially beneficial for your business. At the time of registration, providing feedback, or visiting our website, you have the option to sign up for receiving our email communication. We may also choose to reach out to you through other means of communication including fax, phone, or mail.

Your Suggestions

We may use the comments, suggestions, feedback, and reviews provided by your business to monitor and/or enhance in the manner we deliver you our services.

If you have provided us with your business name and contact information, we may also reach out to you through call or mail about our recent promotions, products, and services.

Disclosure of Business Information

Business Information Disclosure

ProServices Supply is strictly committed to maintain the privacy and confidentiality of the business information provided by its users and clients. In compliance with our commitment, ProServices Supply will not sell, trade, or rent your business information without your business's consent with the exception of the ways mentioned in this policy.

Companies That Work With Or On Behalf Of ProServices Supply

Many of our business operations, for instance our call centers, may be owned and run by unaffiliated businesses. Moreover, if you have ordered special services or products from ProServices Supply, some of the services or products may not be directly supplied by ProServices Supply or its affiliates but other reputed regional or national businesses we have partnered with to fulfill such orders. Apart from that, there are third parties that provide us with technology services used on our website to ensure seamless shopping and ordering experience while marketing our services and products to you on our sites along with the email promotions you opt in to receive. All of these businesses and companies may be privy to your business information on confidentiality basis to the extent required to fulfill their obligation. These businesses and companies do not have any right to use that business information for any purpose or objective other than to deliver your business with those services.

If you are using a delivery service agent to ship to your business, then our delivery service partners are prohibited from utilizing your business information for any reason other than delivering those orders.

Sale of Business Information

ProServices Supply has the right to transfer any business information we have in our possession in the situation where we are selling or transferring all or a part of our business or assets to another company or third party.